Returns & Exchanges
At Murf Australia, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in original condition. Whether you have changed your mind or received a faulty product, our team is committed to making the resolution process quick and easy.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Ensure the item is in its original packaging with all tags attached, and include a copy of your invoice or the provided return slip inside the box.
Ship the Item
Affix the shipping label to the outside of your package and drop it off at any Australia Post location or designated courier point.
Quality Check & Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing