Frequently Asked Questions
Everything you need to know about shopping with Murf Australia.
What are your shipping rates within Australia?
We offer flat-rate standard shipping across Australia for $9.95, and free shipping on all orders over $150. Express shipping options are also available at checkout for a small additional fee.
How long will it take for my order to arrive?
Standard delivery typically takes 3-7 business days depending on your location. For customers in metro areas like Sydney, Melbourne, and Brisbane, delivery is usually faster, while rural areas may take slightly longer.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return and receive a shipping label.
Which payment methods do you accept?
Murf Australia accepts all major credit cards including Visa, Mastercard, and American Express. We also support digital wallets like Apple Pay and Google Pay, as well as Buy Now, Pay Later services like Afterpay.
Do you ship internationally?
Currently, we focus on serving our customers within Australia and New Zealand. We do not offer shipping to other international destinations at this time.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.